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If you're harnessing the potential of text messaging to connect with your customers, securing their consent is the first crucial step. This consent, known as an SMS opt-in, isn't just a recommendation – it's a legal requirement.
Many businesses mistakenly believe that only SMS marketing campaigns need this opt-in, but the truth is, regardless of the use case, every company must demonstrate that they've obtained consent to meet compliance standards and gain approval from mobile carriers.
In this comprehensive guide, we'll walk you through various ways businesses can obtain proper consent and provide you with real-life examples of effective opt-in messages. Understanding these methods and crafting compelling opt-in messages is key to building successful and compliant text messaging campaigns.
Ready to dive in? Let's explore the types of SMS opt-ins, essential language components, and, most importantly, discover customizable examples tailored to different use cases.
Contacts can express consent to receive text messages from your business in different ways. Here is an overview of the five main types.
Follow these tips to help ensure mobile carriers approve your SMS campaign no matter what type of opt-in your business uses. These components must be on your opt-in form, where you post your texting number or within your first texts to contacts.
Let’s look at several SMS opt-in examples broken down by use case.
Jump to SMS opt-in message examples for:
You’ve opted in to get the latest offers from Honeycomb Products straight to your phone. No purchase necessary. Message frequency varies. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for more info. Check out our terms and privacy policy at [website link].
For SMS marketing use cases, brands must get express written consent to text their contacts. This means gaining an initial opt-in through a digital or physical form and confirming that choice via text (known as a double opt-in). In this section, we’ll share real-life examples of opt-in messages for SMS marketing.
Before showing actual examples, here’s an SMS marketing opt-in message example that contains the necessary language components.
In this SMS opt-in example, Show Me Your Mumu uses a popup advertisement to collect initial consent. When you click the button, it creates a text message that customers send to confirm their opt-in.
In this SMS opt-in example, online retailer SKIMS encourages customers to opt in by texting a keyword to its shortcode number. After a customer initially opts in, SKIMS secures a double opt-in with a confirmation text.
Anthropologie uses a website landing page to get initial consent to text contacts. In exchange, the retailer offers a ten percent off coupon. Additionally, the company requires a double opt-in to secure express written consent.
Men’s Wearhouse added a form fill to the footer of its website to get SMS opt-ins from website visitors. The company then sends a text message confirming a contact’s subscription choice. A customer must provide a ZIP code to opt in and get the incentive.
In this example, Dominos allows customers to opt into marketing text messages and email promotions on the same page. Dominos allows customers to opt into email, text, or both. When collecting opt-ins on a form like this, the checkbox for SMS communication must be separate.
In this opt-in example, a clothing store encourages SMS opt-ins by setting a mobile QR code at checkout. This QR code initiates a text message to the business. In this scenario, you must get a double opt-in from customers to share the necessary SMS disclosures, like the privacy policy and message frequency.
For customer support text messages, brands often encourage customers to text them first or sign up for specific updates like order status or appointment reminders. Let’s examine how actual companies encourage SMS opt-ins for this use case.
Before showing examples, here’s an SMS opt-in message example for customer support that contains the necessary language.
Click this checkbox to get SMS updates about my most recent order from Purple Mattresses. Up to 5 messages per order. Message & data rates may apply. Reply STOP to opt out or HELP for more information. View our terms and privacy policy at our website [link].
Collect opt-ins from customers using a physical form. This example shows an SMS opt-in message attached to a physical order form. In the message, Natural Bloom shares that customers will get SMS updates about their order if they opt in.
In this example, a company using SMS to send appointment reminders collects consent using a checkbox. The box remains unchecked, and the opt-in message below contains the necessary disclaimers.
Pro tip: Keep your opt-in checkboxes unchecked. A checkbox can’t be preselected for customers. Be mindful of this when creating your SMS opt-in forms.
Often, companies using SMS for customer support only need implied consent. This is obtained when a customer texts your company first. With this type of consent, you can only text about the topic customers messaged about.
See the following example from Goldbelly. The company encourages customers to text their phone numbers for customer support. The subsequent text exchange is only related to the problem at hand.
In the following example, Under Armor encourages customers to text the keyword SUPPORT to its phone number to be connected to a representative. This keyword promotion is on its website. Once a customer texts in, it clearly states what they will be messaging about and provides the appropriate disclaimers.
Another way to gain consent to text for customer support is verbally. If you have a check-in call with customers, ask them for permission to text them about company updates or their most recent purchases.
Here’s an example of a verbal script your team could use to collect this SMS opt-in information.
Texting is a great way to connect with leads quickly and follow up on outstanding deals. However, sales teams must get proper opt-ins before communicating with contacts via text.
Here’s an SMS opt-in message example containing the necessary language for sales.
By checking this box, I agree to receive text messages from Software Co.’s sales team related to my pricing inquiry. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for more information. View our terms and privacy policy on our website [link].
If you have an online demo request form, collect SMS opt-ins now. You can encourage customers to click a checkbox at the bottom of the demo request form. In the example below, Textline collects permission to text contacts to schedule a demo.
Include an opt-in checkbox to collect SMS consent on your online contact form. This ensures customers are properly consenting to receive text messages from your business. Be explicit about how you’ll use text messaging on this form.
In the example below, Textline collects consent to text customers about the customer’s message and inquiry.
During a demo, you can collect SMS opt-ins verbally from potential customers. You can ask leads if you can contact them via text message to follow up on outstanding questions.
Pro tip: Create a tracking system to record these opt-ins when collecting consent verbally.
Here’s an example of how you could track SMS opt-ins.
You can encourage customers to text you first to get a pricing quote or start the sales process. In the following example from Junk King, the company encourages customers to reach out and share a photo of the junk they need removed. In this scenario, the company can only text customers about the item they reached out about.
In this example, Fit Athletic uses a paper form to collect SMS opt-ins from its members. The company asks customers to select how they want to get updates. The SMS program is used for sales purposes, including upselling existing members on classes and sharing referral program perks.
Even if you’re using SMS to communicate with your employees, you must get consent to text them first. Brands often add this employee opt-in to employment contracts, job applications, or a form reviewed during onboarding.
Before diving into the examples, here’s an internal communication opt-in that contains the necessary language.
By signing up via this form, I agree to get text messages from [business name] relating to my job while employed. Message frequency varies. Message & data rates may apply. Reply STOP to opt-out at any time or HELP for more information. View our terms and privacy policy on our website [link].
A lot of companies use verbal opt-ins for internal communication. This means you will ask your employees in person or over a phone call if they consent to receiving work-related text messages. Create a script you use and have a tracking system to record when employees consent to SMS.
Here’s an example of a verbal SMS opt-in script.
Once your employee can access their work email address, ask them to opt-in to receive SMS communication. You can create an opt-in form for them to fill out via email or ask them to reply YES to consent. Make sure you include the necessary opt-in language.
An employee is asked to subscribe to a company’s SMS program in the following example.
If you want to use SMS to communicate with employees, have them fill out a physical form you store. In the following example, an employee can check a box to opt in to get SMS updates related to the job.
You can have your employees fill out a Google form to subscribe to your company SMS list. In this form, you should state what you’ll use SMS to communicate and have them choose whether or not they want text messages.
Use a QR code in-office to encourage your employees to subscribe to SMS company updates. You could place this QR code on posters throughout the office. It's best practice to get double opt-in when you’re using a QR code.
Here are some double opt-in text message examples and templates. With a few tweaks, you can customize these text messages for your brand and confirm a contact’s subscription choice. Remember, these texts work as an added layer of security; you must still get a verbal, form, or implied SMS opt-in before sending these texts.
Additionally, it’s vital to include message frequency, opt-out instructions, and help commands, but this can be done AFTER they reply YES to consent to these messages.
Use one of these general SMS opt-in text message examples to get a double opt-in from customers for non-marketing and non-HIPAA use cases.
Use one of these double opt-in text messages to confirm customers want to subscribe to your SMS marketing program.
Use one of these opt-in text message examples to thank customers for their interest in your text program and secure that double opt-in for protection.
For texting to be HIPAA-compliant, covered entities must share with patients that text messaging isn’t fully secure. Use one of these messages to properly collect double opt-in consent when you’re a HIPAA-covered entity.
Use one of these opt-in text message examples to confirm consent after you get a verbal opt-in.
In some cases, businesses don’t need that double consent from contacts. In these scenarios, a customer has already consented verbally, via a form, or QR code.
Here are a few single SMS opt-in text messages you can send in these instances.
Textline has spent countless hours meeting with mobile carriers and industry stakeholders to understand SMS compliance requirements and changes. We consistently make improvements in-app to account for these changes and design resources to help our customers meet compliance requirements. We even earned a patent for our double opt-in feature!
When choosing an SMS platform, make sure it prioritizes compliance to protect your business. Textline takes a hands-on approach to help you avoid compliance mishaps – but don’t just take our word for it. Schedule a demo with our expert team to see how our platform and in-app compliance protections work.
